Midsomer Norton: 01761 417575
Keynsham: 0117 916 1088
Helping us to help you
Our aim is to provide a professional, prompt and efficient service. In order to do our best for you, there are ways in which you can help us.
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It would help if, at the initial meeting, you brought with you two current forms of identity – one with a photograph (such as a passport or driving licence) and one with your home address (such as a utility bill). If you are not sure what documents to bring, please call us to discuss.
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Please bring all relevant papers with you when we ask to see you. If you are not sure, bring what you think might help us. This is particularly important when considering funding options under legal expense insurance in litigation - please click here for more details.
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Please tell us if you have any special needs relating to the service you want to receive.
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Please tell us at the start what you expect of us so that we can agree with you what it is possible to achieve.
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Please tell us immediately if your expectations change.
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Please tell us if you have personal time limits or targets which would not be obvious to us.
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Please make sure that you always understand what we have discussed. If you are not sure, please tell us.
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Please contact us quickly if we ask for instructions, documents or information.
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Please tell us if you change address or telephone number, if you will be away on holiday for an extended period or if your circumstances change in a way that may affect the way we deal with your case.
Thank you so much for the professional and efficient way you have dealt with the estate. We have appreciated how approachable you have been and the way you have kept us informed of developments at every step of the process. We would certainly use your services again, should the occasion arise.
